Support Services Manager Job at Monash Health – in Victoria
Employment Type Full Time Ongoing
Entity Monash Health
Department Support Services
Location Victorian Heart Hospital
You’ll be joining Australia’s first dedicated heart hospital
Recruit and build a team dedicated to the pursuit exceptional patient and employee experiences
This is a full-time ongoing leadership opportunity
Australia’s first Heart Hospital is opening soon! Join us at Australia’s only dedicated, purpose-built heart hospital.
The Victorian Heart Hospital will be Australia’s first dedicated heart hospital and is nearing its final stages of construction. It will include a full range of ambulatory and inpatient cardiac care, including cardiac theatres, cardiac catheterisation laboratories and ambulatory services such as cardiac CT, echocardiography and specialist consultation. It will also feature a unique, patient centred model of care. The Victorian Heart Hospital will also play a key role in advancing research and teaching and will be home to the Victorian Heart Institute, a brand new, health and medical research organisation at Monash University.
By joining Monash Health’s Support Services team now, as a Support Services Manager you will be part of the team that transitions into the brand-new facility after its completion. You’ll be welcomed into a positive and supportive environment, passionate about delivering cardiac care to a diverse and growing local community. The career opportunities are limitless with access to education support within a tertiary hospital. This is an exciting opportunity for an outstanding clinical services professional to join our Support Services team to support the Victorian Heart Hospital establish and embed strong governance processes in a full time, permanent role. The role reports to the Director Support Services Monash Health.
A day in the life
We guarantee that no two days will be the same.
In this important role, you will be an essential member of our leadership team responsible for leading our Support Services in our pursuit to provide exceptional patient and employee experiences.Working with team members at all levels, the Support Services Manager is accountable for service improvements, and is responsible for the budget, employee management and overall program performance.
The Support Services Manager reports into Monash Health’s Director Support Services and is supported by a broader team of People and Culture & Finance business partners, as well as the team of Fellow Support Services Managers across multiples sites.
This is a full-time ongoing role, working predominantly conventional business operating hours Monday to Friday.
Other key responsibilities include:
Commissioning and preparing the Victorian Heart Hospital for operational readiness
Recruitment of your own teams
Driving service excellence to our patients and internal stakeholders
Development and implementation of best practice service delivery models, professional standards and legislative requirements
Development, implementation and compliance monitoring of operational policies and procedures
Management of service delivery compliance with all relevant standards
Development of learning and continuous quality improvement culture
Delivery of safe and quality service outcomes
You’ll also enjoy working in brand new facilities in a dedicated heart hospital that will provide:
improved facilities in a sustainable design, filled with colour, natural light and space
dedicated leadership team fostering high performing talent and career progression within a tertiary hospital
cutting edge state of the art technology and innovative design to facilitate world-leading research
What you bring
Working closely with the Victorian Heart Hospital and Monash Health Support Services teams you will bring the following demonstrated skills, experience and knowledge:
Relevant postgraduate qualifications in Business or Health Management
Membership of Institute of Hospitality in Healthcare Ltd, Institute of Hospital Engineers, Association of Hospital Supply Purchasing Officers, or like organisation is desirable
The ideal candidate will be well experienced in Support Services management with a high level of strategic capability and evidence of taking a strong people focus to instil rigor and best practice across all processes.The candidate will possess most, if not all the following experience, skills and personal qualities:
Experience in the organisation and management of Support Services along with demonstrated record of achievement in these areas and exceptional customer services
Proven track record and extensive experience within a large complex organization
Demonstrated record of achievement in project management with specific experience in the integration of Support Services and capital works
Strong leadership skills including strategic thinking, analytical, organisational and planning capabilities
Ability to establish and build constructive working relationships at all levels
Ability to lead, motivate, inspire and develop team members to achieve strategic objectives
Demonstrated success in working with the leadership team to drive a culture which values teamwork, accountability and people development
Knowledge of all relevant legislative requirements
Proven understanding of financial management and development of cost saving strategies.
Highly developed written and verbal skills with the demonstrated ability to be able to effectively influence negotiate and consult with a range of stakeholders.
Capacity to be an effective member of the Support Services team, stimulate constructive debate and support colleagues in the achievement of organisational values and objectives
Experience in the coordination and facilitation of National Safety and Quality Healthcare Standards
Ability to diagnose, resolve, document and evaluate Support Services issues in an amicable manner
Demonstrated ability to meet deadlines and problem solve
On a personal level, you will demonstrate:
exceptional interpersonal and engagement skills
a consultative approach enabling you to readily build and develop relationships
proven change management capabilities
an understanding of, and positive contribution to a just culture
proven ability to work independently and also to consult collaboratively to deliver excellent outcomes
a proactive, organised and energetic approach to your work and a dedication to continuous improvement
flair for technology will be highly regarded
You’ll be joining Australia’s first dedicated heart hospital and be a part of:-
a passionate cardiac team dedicated to making a difference to the health of Victorians
a friendly, flexible work environment
unique opportunities for education, career growth and support
mentorship from a highly experienced and respected team
the largest public health service in Victoria, employing more than 22,000 people
We recognise the value of equal employment opportunity and are committed to patient safety and promoting fairness, equity and diversity in the workplace. At Monash Health we are relentless in our pursuit of excellence and work to our six guiding principles and iCare values.
Monash Health is a great place to work
Our employees enjoy a range of benefits including:
salary packaging options that increase your take-home pay
a comprehensive Health and Wellbeing program
free flu vaccinations
private health insurance at discounted rates
health imaging services
How to Apply
We’re only able to accept applications submitted via the Monash Health online Mercury System.
For information including how to apply, probity check requirements and other important information, please refer to the attached ‘Application Guide’ located under
About the Company
Company: Monash Health –
Company Location: Victoria