Strategic Account Manager Job at McKesson in Richmond, BC
We are seeking a Strategic Account Manager to join our team in Richmond, VA.
The Strategic Account Manager is responsible for implementing solutions and/or services based on the unique requirements of the Strategic (Corp) Customer. As the primary consultant for the Strategic (Corp) customer, the SAM position will exhibit a combination of self-motivation, exercising sound judgment based on clear understanding and knowledge of the internal working of all departments, evaluating the Strategic (Corp) customer’s key initiatives, service needs, customizing supply management, optimizing resources and driving best practices. This position enables our customers to integrate customized supply management solutions that help healthcare professionals deliver exceptional care, giving healthcare professionals more time to manage lives instead of supplies. The SAM is committed to creating an environment which is accessible, informative, consultative and supportive for our Strategic (Corp) customers.
The SAM will provide dedicated service to the Strategic (Corp) Customer(S). The SAM will work closely with the Director of National Accounts, manage the corporate relationship, effectively and proactively communicate between Clients, Customer Service, Inventory and other various corporate teams within McKesson. The SAM will cross train to support the Project Management Team during the implementation and migration of new accounts.
Works on problems of diverse scope where analysis of data requires evaluation of identifiable factors
Manages the corporate customer relationship
Manages new affiliates on boarding and tracking
Prepare and monitor reports such as; back order reports, pricing discrepancies, licensing expirations, contract renewals, cost savings, other reports as needed
Handle / Manage special projects based on customer key initiatives
Maintain customer profitability and/or performance
Formulary Management – to include discontinue and replacement items
Assist with reconciling open issues and open A/R and keeping DSO within terms
Proactively communicating expectations to customers
Host and facilitate all GPO Contract issues
Identifies and presents savings opportunities to the customer
Resolve SMO issues and assisting in the creation of new users with approval levels within customer requirements
Fluidly address issues, drive root cause analysis initiatives and deliver on agreed upon commitments
Develop and execute new approaches/procedures to effect continual improvements in the efficiency and effectiveness of the department and services performed
Ensure team’s commitment to outstanding customer service continuous improvement and development of customer/sales partnership (including Platinum Customer Service)
Assist and /or conduct Business Reviews
Possible Quarterly visits to National Account local office
2+ years relevant experience
2+ years business experience in customer service (Medical field preferred)
Intermediate proficiency with MS Office (Word, Access, Excel and PowerPoint)
Additional Knowledge & Skills
Solid understanding of the medical surgical industry with a comprehensive knowledge of customer service policies, practices and systems
Sales experience preferred
Energetic self-starter with a passion for customer service
Excellent verbal and written communication skills required
The ability to interact professionally with vendors, customers and co-workers
Prioritization skills in balancing the needs of internal/external customers
Strong relationship building skills
The ability to focus on the customer’s needs & effectively multi-task
An attention to detail, organizational and problem resolution skills
Various other tasks and/or projects, as assigned by the leadership team
4-year degree or equivalent experience in customer support
General Office Demands
Must be authorized to work in the US. Sponsorship is not available for this position .
McKesson is an Equal Opportunity/Affirmative Action employer.
All qualified applicants will receive consideration for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity, national origin, disability, or protected Veteran status.Qualified applicants will not be disqualified from consideration for employment based upon criminal history.
McKesson is committed to being an Equal Employment Opportunity Employer and offers opportunities to all job seekers including job seekers with disabilities. If you need a reasonable accommodation to assist with your job search or application for employment, please contact us by sending an email to [email protected] . Resumes or CVs submitted to this email box will not be accepted.
Current employees must apply through the internal career site.
Join us at McKesson!
About the Company
Company Location: Richmond, BC