Receptionist Job at MedHQ – in Reno, NV
Summary: Under the direction of the Business Office Manager, the Customer Experience Coordinator enhances the team’s effectiveness by representing the company favorably to new and existing clients through stellar client service. This individual will offer critical organizational support to the Business Office team and assist with projects. This is a crucial position, as the first person to interact with customers and their families either face to face or over the telephone, the service provided by this role reflects upon the entire company.
Prepares, files and pulls charts.
Ensures a positive first impression by exhibiting a consistently positive friendly and open demeanor conducive to greeting clients and visitors to the center.
Speaks to and approaches others in a friendly and compassionate way
Continuously exhibits personal integrity and professional initiative; understands the high level of honor required in maintaining client relationships.
Dresses and acts in a professional manner at all times.
Exemplifies our philosophy, culture and values and has a keen understanding of truly stellar service to both external and internal clients.
Maintains the waiting room nourishments and keeps the area clean and tidy.
Keeps the families update and asks them if they need anything while they are waiting.
Reliable, follows through on commitments, does not shrink from new challenges.
Must be organized, detail-oriented and able to multitask.
Demonstrates a commitment to accuracy by delivering high quality work.
Has strong interpersonal, verbal and written communication skills.
Ability to work independently as well as collaboratively
Manages responsibilities and sets priorities with minimal supervision
Flexible team player who is highly adaptable to change, open to new ideas and demonstrates thoughtful strategic and innovative thinking
Demonstrates the ability to effectively communicate with others, including physician offices, insurance companies, patients and others.
Demonstrate proactive approach to problem identification and solutions
Works well with others
Acts in a way that demonstrates our responsibility to be reliable and prompt
Ability to handle multiple assignments or pieces of work at one time. The capability of working within a stressful environment under consistent deadlines, pressures and interruptions
Demonstrates the ability to cope with and manage change
Assumes all other duties and responsibilities as needed
Key Attributes required:
Respectful Caring – Demonstrating an awareness for compassion toward all stakeholders
Integrity – Being true to what we say we believe in, doing what we say we will do and adhering to our commitments
Stewardship – Responsibility to properly utilize and develop our people. Property and assets while fostering a safe and secure environment
Efficiency – Appropriate identification, selection and management of all resources to ensure excellent clinical and financial outcomes
EDUCATION, TRAINING, AND EXPERIENCE:
High school diploma or general equivalency degree
Two years minimum experience clerical medical office experience and/or Ambulatory Surgery Center experience
Proficient typing skills (50 wpm)
About the Company
Company: MedHQ –
Company Location: Reno, NV