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People Services Administrator Job at Bupa – in Victoria

Job Description

The opportunity

Fantastic opportunity has arisen for a motivated individual to join Bupa Villages and Aged Care as the People Services Administrator on a permanent full time basis. This position can be based in Sydney, Melbourne or Brisbane with flexible hybrid work available.

You will be primarily responsible for the timely and accurate advice and support for all people related queries for the business unit. The role includes processing of HRIS (Workday) system activities including contracting, transfers, onboarding and offboarding processes. You will be focused on providing an outstanding employee experience as the primary point of contact for policy and employment related queries.

How will I help?

Key accountabilities include:
Provide outstanding customer service telephone support, to stakeholders to answer generalist HR queries and provide advice related to employment related matters.

Promptly respond to and complete Workday workflow activities, ensuring both an efficient workflow and the highest levels of data accuracy at all times

Creation and management of employee related documentation including contracts and letters, ensuring accuracy and correctness of content and in accordance with Bupa policies and protocols

Investigate and resolve complaints and concerns a timely and effective manner, with particular focus on those which may impact employee pay

Maintain a solid understanding of employment legislation, applicable industrial awards and Bupa HR policies and practices to ensure that support and guidance provided is accurate

What’s in it for me?

As well as a competitive salary, a range of Bupa benefits and flexible working/ work from home arrangements, you’ll be challenged and encouraged to innovate. You will partner with colleagues who are dedicated to delivering exceptional experiences. We respect and consider everyone, knowing your difference will make the difference.

Perk highlights:
Discount on our health insurance, travel, car, home, contents and pet insurance products as well as discounts when you attend a Bupa Dental clinic or purchase glasses from a Bupa Optical store.

A dedicated internal wellbeing team provides you with a range of services, such as a global resilience program, regular training opportunities on a range of wellbeing topics and access to a variety of wellbeing discounts.

An additional well-being day each year to treat yourself.

What do I need?

Experience with HRIS systems (Workday preferred)

Experience with Service Now or similar online case management tools

1-2 years’ experience within an operational HR administrative function

Qualifications in HR (Certificate IV or diploma or degree) and/or Business Administration, or similar is desirable

Experience in Customer Service or phone-based support roles within HR preferred

About Bupa Asia Pacific

Bupa is an international healthcare group which has been committed to a purpose of helping people live longer, healthier, happier lives and making a better world for more than 70 years.

Bupa Asia Pacific operates in Australia, New Zealand and Hong Kong, supporting about 6.5 million customers through a broad range of health and care services including health insurance, aged care, dental, medical, optical and hearing services. Employing more than 20,000 people in the region, we believe that we can make a real difference to the lives of customers through our values, purpose and the way that we deliver personalised care.

Since 2002, we have reinvested approximately $6 billion in the region, with the Bupa Foundation investing more than $34 million to support 130+ health and care projects.

Our people reflect the diversity of our community. At Bupa, your wellbeing, identity and own story is respected and valued.

Time Type:
Full time

About the Company

Company: Bupa –

Company Location:  Victoria

Estimated Salary:

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