Overview

Patient Account Specialist Job at Concentra – 3.4 in Linthicum Heights, MD

Job Description



MAJOR DUTIES AND RESPONSIBILITIES:

Primary Functions:

  • Account resolution via communications with employers, insurance companies, TPAs and labs.
  • Incoming customer service calls with clients.
  • Processing rebills & correspondence.
  • Managing aging reports.
  • Submit employer profile updates and information as necessary.

A/R Aging Report

  • Outgoing calls to insurance companies, employers, etc.
  • Adjustments are applied when appropriate
  • Generating rebills for outstanding A/R
  • Handle Employer issues

Documentation

  • Document notes into billing system
  • Request documentation from clinics to support charges
  • Address correspondence and customer requests

Rebills

  • Generate rebills for open balances
  • Correct insurance information and redirect bills to appropriate payer
  • Update employer changes and re-submit corrected bills

Other Duties

  • Performs additional duties as assigned

EDUCATION/CREDENTIALS:

  • High School education, prefer some college or specialty training in medical billing or equivalent job relevant experience
  • Minimum of one-year accounts receivable experience (occupational health preferred).
  • Problem solving and ability to handle multiple tasks
  • Minimum of one-year collection experience (occupational health preferred).
  • Medical billing courses may take the place of on-the-job experience.
  • Microsoft Excel, Outlook, Word experience desired
  • This job requires access to confidential and sensitive information, requiring ongoing discretion and secure information management.

JOB RELAVENT EXPERIENCE:

  • Excellent communication and organizational skills
  • Problem solving skills and ability to handle multiple tasks
  • Excellent writing and documentation skills required
  • One year medical collection experience
  • Ability to work independently
  • Requires outstanding customer service skills and excellent problem solving skills
  • Ability to assist peers and train new employees.
  • Consistently meets or exceeds pre-established goals
  • Ability to handle special projects
  • Ability to handle multiple duties and priorities, when assigned.
  • Experience with a multi-location practice
  • Medical billing courses may take the place of on-the-job experience.
  • Microsoft Excel, Outlook, Word experience desired
  • This job requires access to confidential and sensitive information, requiring ongoing discretion and secure information management.

DEMONSTRATED JOB-RELATED SKILLS/COMPENTENCIES:

  • Strong computer skills
  • Microsoft Word and Excel knowledge and experience
  • Ability to operate 10 key numerical pad by touch
  • Ability to work under tight time schedules
  • Strong customer service and communication skills
  • Excellent problem solving skills and ability to handle multiple tasks
  • Ability to work independently
  • Ability to be detailed oriented
  • Ability to assist peers

WORKING CONDITIONS/PHYSICAL DEMANDS:

  • Office Environment
  • Sitting for extended periods of time
  • Ability to lift light weights of under 15 lbs.
  • Heavy telephone work.

This job requires access to confidential and sensitive information, requiring ongoing discretion and secure information management.

Job Type: Full-time

Pay: $17.00 – $20.00 per hour

Benefits:

  • 401(k)
  • 401(k) matching
  • Dental insurance
  • Disability insurance
  • Employee discount
  • Health insurance
  • Paid time off
  • Vision insurance

Schedule:

  • 10 hour shift
  • 8 hour shift
  • Day shift
  • Monday to Friday

Supplemental Pay:

Experience:

  • Medical collection: 1 year (Preferred)
  • Microsoft Word: 1 year (Preferred)

Work Location:

Work Remotely:

Work Location: One location

About the Company

Company: Concentra – 3.4

Company Location:  Linthicum Heights, MD

Estimated Salary:

About Concentra - 3.4