Medical Operations Associate Job at Canopy Growth Corporation – in Brisbane QLD

Job Description

The Company

At Canopy Growth, our mission is clear: improve lives, end cannabis prohibition, and strengthen communities. We believe that cannabis can be a force for good. We’re building a consumer-centric organization that is focused on sharing the transformational potential of cannabis with the world. We will achieve this through an innovative and disruptive portfolio of cannabis and hemp-derived products.

With millions of square feet of licensed production capacity and operations spanning four continents, Canopy Growth is the world’s leading cannabis and hemp company. We recognize that employees are at the core of our success, and we take pride in a corporate culture that emphasizes inclusiveness, collaboration, and diversity.

Our employees come from a wide range of backgrounds, each bringing their own unique skills and talents to the table, working together to continue our incredible momentum of growth. If you are interested in building global challenger brands, scaling a business, and working in a values-driven environment, we want to hear from you!

The Opportunity

Reporting to the Regional Director, Medical, the Medical Operations Associate will be responsible for facilitating the quality use of our Medicinal Cannabis and Medical Vaporiser products. This is achieved through responding to medical and scientific enquiries, from both internal and external customers and assisting in the initial collection and reporting of adverse events.


  • Receive and respond to frontline customer service and medical information enquiries about Canopy Growth Corporation products
  • Handling and processing medical device orders
  • Research responses to medical information enquiries using medical databases and research strategies including conducting literature reviews
  • Ensure all adverse events and product quality complaints are reported and followed up in line with local regulations
  • Liaise with internal and external stakeholders to provide professional customer service support where appropriate
  • Work collaboratively in cross-functional teams to assist in the development of standard response documents, medical slide decks, standard operating procedures and customer service documents
  • Coordinate information flow from internal and external sources to facilitate the dissemination of timely, relevant and accurate information to healthcare professionals and patients
  • Maintains a database of all medical information and customer service enquiries
  • Prepares and shares medical information insights with the cross-functional team on a regular basis
  • Supports coordination of medical booth presence at local conferences
  • Provide administrative support for clinical trial operations
  • To Interact with other medical, scientific and commercial personnel and maintain knowledge of relevant therapeutic areas
  • Liaise and support with Medical Scientific Liaisons nationally by undertaking occasional literature searches and the collation of relevant literature for a response
  • Other duties as required by the team/business from time to time


  • A degree in Pharmacy, Biological or Medical Sciences or similar is essential
  • Related experience in call centre or customer service would be an advantage
  • Demonstrated attention to detail
  • Strong Interpersonal, written and verbal communication skills
  • Good comfort level in dealing with consumers
  • Good comfort level in dealing with special projects as the business need arises

Other Details

This is a full-time role with WFH option (remote – Australia) with a preference for Melbourne based candidates; Sydney and Brisbane candidates will be considered.

We appreciate the interest from all candidates, and promise to review all applications, but we will only be contacting those who best fit the requirements. If you don’t hear from us, don’t fret; every resume we get is kept in our database for six months for consideration in future searches for talent.

Canopy Growth welcomes and encourages applications from people with disabilities.

Accommodations are available upon request for candidates taking part in all aspects of the selection process.

One last note: the chosen applicant will be required to successfully complete background and reference checks.

Thank you so much for your interest in Canopy Growth.

About the Company

Company: Canopy Growth Corporation –

Company Location:  Brisbane QLD

Estimated Salary:

About Canopy Growth Corporation -