Overview

Home Care Manager – Cork Job at Servisource Healthcare – in Cork, County Cork

Job Description

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Job Title: Homecare Manager (CCM)

Salary: Depending on experience

Start Date: Immediate

Location(s): Cork

Reporting to: Account Manager

Principal Duties and Responsibilities

Servisource, part of the Cpl group, are seeking to recruit a Homecare Manager to be based in Cork.

The Homecare Manager is essentially the person accountable for regional sales performance and results. The potential candidate will work with the regional team, comprised of a Booking Coordinator and a Nurse Assessor, to ensure that service levels are consistent and maintained to the highest standard and that the client has a single point of contact within the team in a true partnership arrangement.

Duties of the role will include but not limited to:
Business Development

Generating new business from lead generation, area knowledge, client visits, social media, networking events and word of mouth.

Conducting daily business development calls in line with agreed KPI’s set out with your manager

Constantly striving to meet weekly KPI’s and quarterly targets set out by your manager

Keeping abreast of market developments by attending all relevant functions and events relating to the homecare industry.

Team Management & Leadership

Leading and coaching the team

Conducting monthly 121’s with the Booking Coordinator and Nurse Assessor

Clearly communicating recruitment deficits within your region to the Centralised Recruitment Team Lead

Managing the Booking Coordinator to ensure they are keeping abreast of client requirements and ensuring fill rate targets are fulfilled and any staff deficits are actioned.

Ensuring that all systems are being used to full capacity and that all contact with clients are logged adequately in line with Servisource reporting structure

Account Management

Proactively calling care recipients to monitor client satisfaction

Managing complaints and incidents (external staff), and liaising with HR when necessary, ensuring all documentation is fully completed.

In the absence of another regional Client Care Manager you will be required to temporarily assist in managing that region.

Role Requirements

Minimum of 2 years’ experience in a previous customer-facing sales role

Experienced people manager with experience in managing a team

Previous homecare or healthcare industry related experience is desirable

Proven record of achieving and exceeding targets/KPI’s set

The ability to manage time is a large part of this role; It is essential that applicants are proficient in managing their time successfully

Travelling throughout the relevant CHO area is part of this role; applicants must have access to a car and hold a full clean driver’s licence. CHO Area 4 and 5 (Kerry, Cork, South Tipperary, Carlow, Kilkenny, Waterford, Wexford)

Strong written and oral communication, and proficiency in the English Language

Why Work for Servisource?

Attractive bonus structure

Career development opportunities

Training and professional coaching programmes

Maternity and Paternity Leave benefits

Excellent Annual Leave Entitlements with the ability to purchase additional

Commission and Bonus Schemes

Flexible Working Arrangements

Employee Discounts

Employee Referral Scheme

Optional Pension Scheme

Optional Health Insurance Scheme

Christmas Savings Scheme

Save with Savvi Credit Union

Banking at Work

Cycle to Work Scheme

TaxSaver Travel Pass

Further Education Scheme

Volunteering Time Off Scheme

Business Expenses & Mileage Allowance Payments

Zevo Health our Wellness Partner

Employee Assistance Programme

Vibrant Sports and Social Club

Our Core Values

Servisource Core Values are an integral part of our organisational culture. The ideal candidate would possess the ability to understand, demonstrate and apply our Core Values.

Customer focused

Accountability

Responsibility

Empowerment

Effective communication

Respect

All applications will be treated with the strictest of confidence

  • Due to the nature of the business, management reserves the right to amend the job description in line with the needs of the business and current economic climate*

If you wish to apply for the above-named role, please send an updated CV to [email protected] quoting the job reference number JO-2111-480735 in the subject bar of your email.

About the Company

Company: Servisource Healthcare –

Company Location:  Cork, County Cork

Estimated Salary:

About Servisource Healthcare -