Health Coach Job at Bupa in Victoria

Job Description

Job Description:
At Bupa, we are more than just a Health Insurer, we are always looking for ways we can support our members wherever they may be in their health journey. We understand that navigating healthcare services can be daunting and at times overwhelming and we are committed to supporting our members not just when they are sick, but to help them stay well. That’s why our health programs and support services are here to provide a little something extra to our members to help them keep on top of their health and wellbeing.

The Team

A division of Bupa, “Bupa Telehealth” provides tailored advice and guidance to help our customers manage their health and navigate the complex health system. Through our health coaching programs (phone based and on-line) we empower customers to take action to achieve their health goals. We find the right resources and support to help our members manage their health risks or any ongoing condition.

The Role

As part of the Bupa Telehealth team, you will be joining a group of highly skilled health professionals who support our customers with:

Preventative Health and Wellbeing Coaching

Management of existing chronic conditions such as Diabetes and Heart Disease

Hospital discharge planning and support

The Health Coach provides a range of current evidence-based health information to support individuals during the telephone based coaching experience. Incorporating health behaviour change interventions and techniques, the primary focus is to motivate and inform customers regarding their health and wellbeing choices. All with the goal to help them become a more active and engaged participant in the management of their own health.

We have multiple full and part time (4 days/week) positions available, across both permanent and fixed term contracts. Our head office is based in Melbourne CBD, with the team currently working remotely from home. This role will offer flexibility to work both from the office and from home on an ongoing basis. You will be working 8-hour shifts on a fixed roster Monday to Friday between the hours of 9.00 am to 7.00 pm (you would work one late shift to 7pm each fortnight)

Key Responsibilities

Motivate and inform customers through their health care choices utilising person-centred behaviour change techniques and approved Health Coaching tools and resources

Assist customers in developing action plans to address opportunities for health improvements that are valuable to the customer

Achieve individual productivity measures including recruitment volumes (by outbound calling) of new customers and call quality standards, as well as support for the attainment of team goals and business growth initiatives

Manage an individual caseload of customers , scheduling and managing all coaching interventions in line with program guidelines

Your Background:
This role would suit a health professional with well-developed clinical and communication skills and a demonstrated ability to educate and motivate individuals. You will enjoy quality and detailed work, whilst providing high quality service to clients and meeting targets. The role requires a focus on achieving consistent outcomes and not being afraid to engage with new clients over the phone to sell them the benefits of these programs.

To succeed in this role requires flexibility, a high level of technology skills and the ability to deal with a changing environment.

You will have:
A Health Care professional qualification as a: Dietitian or Division 1 Registered Nurse (with current AHPRA)

Minimum 2-3yrs experience working within acute, community, chronic disease management or health promotion management settings

Experience in Health Coaching is highly desired

Why Join Bupa

We offer a competitive salary and opportunity to earn a yearly bonus for permanent employees (based on company and individual targets)

We provide a 3-week comprehensive training and induction program, and then a month of mentoring (which will be conducted online via Microsoft Teams)

Being a permanent Bupa employee provides you with excellent discounts off our Insurance Products (Health, Pet, Car, Home, Travel) along with a suite of other discounts and benefits within the Bupa network (Optical, Dental) and wellness offerings.

We are also proud to share with our employees our ‘People First’ wellness program – SMILE which provides you with access to a range of services such as health coaches, annual skin checks and flu vaccinations, assistance with nutrition, mental and general wellbeing … you will feel happier & healthier for working at Bupa!

‘Our people reflect the diversity of our community. At Bupa, your wellbeing, identity and own story is respected and valued’

Find purpose in your career at Bupa!

Time Type:
Full time

Job Posting End Date

30 Sep 2020

About the Company

Company: Bupa

Company Location:  Victoria

Estimated Salary:

About Bupa