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Digital Customer Engagement Lead Job at Biogen – in Macquarie Park NSW

Job Description

Job Description

Who we are:
Biogen ANZ is proud to have a highly engaged workforce where employees bring their best and most authentic selves to work. At Biogen, culture is on the agenda and everyone opts in.

We care deeply about making a difference, and so work courageously to change the lives of patients. We don’t shy away from challenges due to fear of failure.

At Biogen ANZ, flexibility doesn’t just mean working from home. Our culture of trust and accountability means employees can take full advantage of flexible working arrangements, opportunities to engage in paid volunteering leave and to purchase additional leave.

Inclusion and diversity are part of who we are at Biogen ANZ. All employees are encouraged to let their personality shine. At Biogen we do serious work, but we don’t take ourselves too seriously.

What you’ll do:
At Biogen, we are evolving our customer engagement model to further enhance our multichannel communication & service offerings to customers. The Digital Customer Engagement Lead (DCEL) is a role that has been developed to deliver an enhanced customer experience and leverage the increasing channel of digital communication.

As DCEL you are responsible for the end-to-end planning, design, management and execution of digital campaigns and projects, working in close partnership with their respective Marketing, Medical, CE&O and Market Access colleagues to deliver an excellent multichannel experience to Biogen’s customers.

The primary purpose of these roles is to drive an increase in digital customer engagements with our customers. You will lead the delivery of the digital elements of the brand integrated customer plans, and will be highly focused on the planning, execution and performance of our campaigns and projects.

In addition, you will be accountable for planning, developing, managing and supporting specific channel capabilities across brands with an enterprise view (for example: webinars, email, web, IVA etc), as well as leading on specific digital projects. You will also monitor, assess and adapt to changing market situations and ensure Biogen remains competitive.

Time spent in this role is expected to be split roughly as:
75% – digital campaign management & delivery for brand

25% – Enterprise channel expertise / digital project leadership


Who you are:
To demonstrate success as a Digital Customer Engagement Lead you will be degree qualified, ideally in marketing and communication, and have marketing experience within a pharmaceutical or healthcare setting or alternatively you may have come from agency and have worked with healthcare clients. You have a broad knowledge of digital marketing and emerging technologies, and also offer:

Experience in the design and implementation of digital campaigns/ initiatives to leverage all available opportunities

Proficiency in Power BI and Veeva/ experience

The ability to manage complex multichannel plans and execution of projects

Deep understanding of channel capabilities and ability to evolve and improve (including internal approval and cross-affiliate roll-out)

Excellent attention to detail and a helpful, positive and motivated attitude

Exceptional written and verbal communication skills

Strong relationship building skills and the ability to influence a brand strategy without owning it

A willingness to flex between strategy and rolling up your sleeves and doing the work

A good understanding of the digital landcape in Australia and what mediums are available and effective (experience in these will be very beneficial!)

If this sounds like you or someone you know then click ‘Apply’ or send them this link. Please ensure your CV and cover letter are in Word or PDF format.

Biogen ANZ embraces an inclusive workplace environment and applicants of all backgrounds and experiences.

As a science-based company, we understand that vaccinating against COVID-19 is the single best way we can protect our employees, customers, community and healthcare system. As such, it is a requirement for all ANZ Biogen employees to be fully vaccinated against COVID-19, other than where an individual is exempt for medical reasons.

Given Biogen’s unique position in neuroscience we have a need to attract a certain profile and calibre of candidates. To achieve this, we have an internal recruitment team that is very well-resourced and as such rarely need to go out to the market externally. On the very rare occasion an external supplier is needed we work closely with a specialist group of preferred providers.

No agencies please

Additional Information

At Biogen ANZ we care deeply about making a difference, and so work courageously to change the lives of patients. We don’t shy away from challenges due to fear of failure.

A rewarding opportunity to bring your exceptional digital marketing skills to a role that helps make a difference in the lives of thousands of individuals.

About the Company

Company: Biogen –

Company Location:  Macquarie Park NSW

Estimated Salary:

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About Biogen -