Customer Value Specialist – Brisbane CBD Job at Bupa – in Brisbane QLD
About the Role
Bupa is focused on ensuring everyone has access to health insurance products that can help them to live a longer, healthier and happier life and that they understand the value of having Bupa as their healthcare provider.
If you’re the kind of person who loves connecting with customers and would like to help them get the best possible value and benefits from their Bupa Health Insurance, then this role is tailor made for you.
Based in our Brisbane CBD store and working towards customer growth activities you will provide individual needs analysis for customers in branch, recommending the most suitable products and explaining the value and benefits of these products.
You will also work within the wider community to develop business and community-based relationships that promote the Bupa brand and products and the acquisition of new members.
Taking a customer needs-based approach, you will assist our existing Bupa members in their day to day transactions, ensuring that they understand the full value of their health insurance product, provide solutions to any identified concerns or unmet needs and educate members on all the benefits they can access.
This is a full-time permanent position, working 38 hours per week, including some Saturdays on a rotating roster.
Mandarin speaking applicants are encouraged to apply as we have a large Mandarin speaking demographic customer base and these language skills will assist us operationally to deliver an outstanding customer experience to these customers.
You will combine your drive for sales, together with your proactive, customer focused approach, to provide your customers with the best possible solutions and service.
With a resilient attitude, you will enjoy working within a dynamic and ever-changing environment and have a lively and enthusiastic approach, taking a positive, can-do attitude into everything you do.
About The Rewards
We are proud to share with our employees our ‘People First’ wellness program – SMILE which provides you with access to a range of services such as health coaches, annual skin checks and flu vaccinations, assistance with nutrition, mental and general wellbeing … you will feel happier & healthier for working at Bupa!
You will be on-boarded with a comprehensive induction program that includes classroom, e-learning and on-the-floor product and knowledge training, as well as having access to our state-of-the-art knowledge base, “Know-It”.
As the leading health and care group within Australia and New Zealand, we employ over 23,000 people who are dedicated to helping people live longer, healthier and happier lives.
Quite simply, we are extraordinary. BUPA are a world leading health & care group with over 23,000 people in Australia and New Zealand and a global presence in 190 countries! We are part of a global family that reinvests its profits to provide better services for our members. We believe this is the only way to truly put customers first.
Our purpose is to help people live longer, healthier and happier lives and everything that we do is for the health and care of our members. We’re making a difference in health & care through our leading health insurance, general insurance, modern Dental clinics, Bupa Optical stores, Bupa GP clinics and Therapy hubs and Bupa Medical Visa Services. As well as personalised care at over 72 Bupa Aged Care Homes.
BUPA believes in hiring the best talent in the market. We are known for our vibrant, high performing and incredibly rewarding workplace and we take pride in creating exceptional and meaningful work experiences. With a belief in innovation, we deliver award winning benefits to our employees and encourage involvement within our communities.
We encourage all our employees to explore their full potential and develop a long term career within the progressive, supportive environment that is Bupa – find out more by visiting www.bupa.com.au
‘Our people reflect the diversity of our community. At Bupa, your wellbeing, identity and own story is respected and valued.
Find purpose in your career at Bupa’.
Job Posting End Date
20 Dec 2021
About the Company
Company: Bupa –
Company Location: Brisbane QLD