Customer Success Manager Job at Damstra Technology – in South Yarra VIC
Damstra Technology is an Australian-based provider of integrated workforce management solutions to multiple industry segments across the globe. We develop, sell and implement integrated hardware and software-as-a-service (Saas) solutions in industries where safety and compliance are of utmost importance. We are dedicated to providing unique solutions to exceed our customers’ expectations as protecting lives is the ethos that runs true in everything that we do.
With a presence across Australia, New Zealand, Southeast Asia, UK and US, we have grown exponentially over the last year after listing on the ASX fifteen months ago. We are entering a new phase with great energy and excitement and see this as a year of continued evolution and transformation.
Welcome to join us as we are going through a period of significant and exciting change which presents huge opportunities ahead!
We are now looking for a Customer Success Manager to join our team, based either in Sydney, Melbourne or Brisbane. The role is critical to manage relationships with our customers through advocating for them, as well as actively seek opportunities to grow our business.
In this role, you will champion the power of our solutions to help organisations “Protect Their World”. You are the day-to-day contact for our customers and are responsible for driving customer adoption and success, educating them on best practices and maintaining and strengthening strategic relationships with key leaders within our customer organisations.
Working closely in partnership with sales team, you will be a strategic partner to our customers by inspiring them to think how our solutions can support their broader business needs and help to uncover and address servicing roadblocks and mitigate escalations while identifying new and cross-sell/upsell opportunities. The role requires strong commercial acumen and an ability to truly connect with our clients to build mutual trusting relationships. You will be accountable for key deliverables in customer retention and growth and as a leading customer advocate within Damstra.
You are passionate about technology and ideally from a SaaS background company. You are a “people person”, a good listener and of an inquisitive nature who enjoy adding value to your clients’ business by delivering a world class customer experience.
You are a great problem solver, being consultative in your approach as well as a natural collaborator who will take initiative when needed. You will have demonstrated critical thinking skills, where you have managed complex customer issues from inception through resolution. You are a confident presenter, work well independently as well as within a team.
Previous experience in a similar role with a strong track record in managing a large portfolio of clients (small/medium business) is crucial. Industry knowledge in mining, healthcare, constructions, and resources sectors are desirable. Experience with Salesforce, Zendesk and Office 365 is an advantage.
You will be supported on the job to achieve customer satisfaction, retention and growth.
What we offer:
We are a diverse, inclusive, collaborative and transparent organization and live and breathe our core values. Damstra Technology is an organisation that is proud of its great people. We believe in the opportunity to recognise and develop great talent and offer many diverse opportunities for career advancement.
This is a great opportunity to join a friendly and supportive team, and we offer career development and continuous learning as well as competitive salary to the right candidate.
Sounds like a right fit? Please follow the prompt to apply online and we’d like to hear from you.
Damstra Technology is an equal opportunity employer committed to providing a working environment that embraces and values diversity and inclusion. All qualified applicants will receive consideration for employment without regard to race, religion, creed, color, national origin, ancestry, sex (including pregnancy, childbirth, breastfeeding, or medical conditions related to pregnancy, childbirth, or breastfeeding), age, medical condition, marital or domestic partner status, sexual orientation, gender, gender identity, gender expression and transgender status, mental disability or physical disability, genetic information, military or veteran status, or any other status or characteristic protected by applicable law.
About the Company
Company: Damstra Technology –
Company Location: South Yarra VIC