Assistant Relationship Manager – Banking Job at Bank of Queensland – in Melbourne VIC

Job Description

About the Role

As an Assistant Relationship Manger you will assist the Relationship Manager by providing them with continuous support in acquiring new business and managing their existing portfolio of clients. The role predominantly involves taking ownership of end to end home loan administration including deal structure, credit approval and workflow management through to settlement. This includes analysis of income documentation to assist with determining loan serviceability, preparing credit submissions including credit checks and associated administration tasks, preparation of loan documentation, pre-settlement and post-settlement requirements, and supporting the team to achieve set targets.

Some of your key duties and responsibilities will include the following:

Loading client information and files into various systems with high degree of accuracy

Performing all relevant client checks including Equifax reports and employment verifications

Prepare and draft credit proposals for new residential loan applications

Extract and analyse income documentation including review of complex financial statements and reports to determine loan serviceability

Liaising with internal stakeholders as well as clients, accountants, solicitors and relevant 3rd parties to ensure efficient settlement of each deal

Assisting with multiple product distribution including account and credit card opening

Answering inbound enquiries and providing exceptional customer service

Monitoring ongoing needs of existing client base, client maintenance and retention

Undertaking additional duties as advised by the Relationship Manager or Team Leader

About you

With previous retail finance experience, you will be responsible for liaising with clients on a daily basis therefore will maintain exceptional communication skills and the ability to establish and maintain strong working relationships with both internal and external stakeholders.

The successful candidate will also be able to demonstrate the following skills, experience and abilities:

Previous experience in a lending role as either an Assistant Relationship Manager, Broker Support Officer or Personal Lending Consultant; or tertiary qualification(s) in a business discipline is preferable

Strong interpersonal skills with the ability to negotiate and influence

High attention to detail and the ability to prioritise competing deadlines in a fast paced environment

Outcome orientated with a customer centric mindset.

Ability to review financials and understand complex lending structures preferable

Above all else, you will be a self-directed, motivated team player who is skilled at managing their time and workload while supporting a high performing Relationship Manager.

About Us

BOQ Specialist delivers distinctive banking solutions to niche market segments within healthcare. Our focus, experience and dedication to our clients have enabled us to become experts in a number of professional niches and our approach is characterised by responsive personal service, unconventional thinking, and an ability to be nimble, flexible and innovative.

Committed to an inclusive and diverse culture where differences are embraced, we are passionate about providing opportunities for you to develop your career as we continuously adapt and deliver in a transformational and collaborative environment with a strong focus on customer.

Our Benefits

  • Flexible working arrangements
  • Discounted financial products
  • Salary sacrificing options
  • Paid parental leave with no minimum
  • Paid volunteer days
  • Purchase annual leave
  • BUPA Corporate Plan
  • Employee Assistance Program (EAP)
  • A ‘zero tolerance’ to Domestic and Family Violence (DFV) with active support for employees experiencing DFV
  • Accessible work support through various practices, systems, office adjustments
  • Gym, shopping, technology and travel offers
  • 5 employee diversity network groups focusing on; First Nations Reconciliation Council, EPIC (LTBTIQA+), Multicultural, Gender and Early Career.

How to Apply

To apply for this role please follow the links or apply via our Careers Page.

The Bank of Queensland is committed to diversity and an inclusive workforce. Aboriginal and Torres Strait Islander People are encouraged to apply.

If you are successful for a role with the Bank of Queensland, it is a condition of employment that background screening is completed to ensure that the Bank complies with its obligations under the Anti-Money Laundering and Counter Terrorism Financing Act. These checks may include, but are not limited to: identity, verification, reference checks, criminal background checks, immigration checks, verification of academic qualifications, bankruptcy checks.

Job Reference: BOQ00178

About the Company

Company: Bank of Queensland –

Company Location:  Melbourne VIC

Estimated Salary:

About Bank of Queensland -