Overview

Application Support Job at The Staffing Group – in Brisbane QLD

Job Description

Key performance metrics for this role include:
Lead and operationally manage a team of dedicated application support consultants to provide superior customer support services

Proactive identification of areas of opportunity for improvement

Utilise effective delegation and/or escalation to effectively manage the resolution of incidents within contracted service level timeframes / targets

Assist broader Clinical support team in all aspects of Incident and Problem management

Develop and maintain a strong working relationship with our customers to foster collaboration and facilitate growth

Develop processes which support client engagement, improvement, and support

Work within the team to implement strategies to improve productivity and efficiency

Provide formal and regular feedback to the team regarding improved support opportunities, processes, and standards

Assist with establishing and obtaining goals for acceptable performance in accordance with client service level agreements

Develop processes which align with ITIL to improve support performance for services provided by the team

Supervises daily service operations to ensure policy and procedures are in accordance with service level agreement

Assess service statistics and prepare detailed reports as required to support service delivery improvements



Essential

5 + years’ experience in the following: Managing or supporting managed/application services

Local ANZ Health Industry knowledge/expertise Desired

Degree in Health Information Management and/or Information Technology T/SQL or PL/SQL Experience ITIL certification

Formal Management qualifications

Skills A conceptual understanding of some or all of the following is desired:

Hardware platforms and server architecture

Agile Development Methodology

Virtualization: VMware, Hyper-V, Citrix

Systems Analysis Integration and interoperability solutions

Experience in/with Healthcare industry

System administration and/or database administration

Performance Analysis and Methods.

To be considered for the role click the ‘apply’ button or for more information about this and other opportunities please contact James Phillips on 07 33395620 or email: [email protected] and quote the above job reference number.

Paxus values diversity and welcomes applications from Indigenous Australians, people from diverse cultural and linguistic backgrounds and people living with a disability. If you require an adjustment to the recruitment process please contact me on the above contact details.

About the Company

Company: The Staffing Group –

Company Location:  Brisbane QLD

Estimated Salary:

About The Staffing Group -